Frequently Asked Questions

Bahaghari is an online platform that lets you browse, preview in 3D, and rent costumes, props, and accessories for events, theater, parties, and productions.

No. You can browse the full catalog, view items in 3D, add them to your rental cart, and submit a request with just your contact details. Our team will get in touch to confirm your booking.

We carry fantasy, period, character, and cultural costumes, plus stage and event props, replica weapons and armor, masks and headpieces, footwear, and costume jewelry.

Yes, we have a physical location where you can pick up and return items. All bookings are managed through our online system.

Browse our catalog, add the items you want to your rental cart, choose your rental dates, and submit a rental request. Our team will review and confirm your booking, usually within 24 hours.

We recommend booking at least 3-5 days in advance, especially for popular items or during peak seasons like festival months. Last-minute bookings are accepted based on availability.

Many items include a 3D viewer so you can examine them from every angle online. For in-person fitting, you can visit our physical location during business hours. We also accept size exchanges within 24 hours of pickup.

The catalog only lists items that are currently available to rent. If you can't find what you need, contact us and we'll let you know when it will be back or suggest similar alternatives from our collection.

Each item has a daily rate. Your rental total is the daily rate multiplied by the number of rental days and the quantity, plus a refundable security deposit. The rental cart shows the full breakdown before you submit.

Yes, a refundable security deposit is required for all rentals. The deposit amount varies depending on the value of the items rented. It is fully refunded upon safe, on-time return of the items.

We accept cash, GCash, bank transfer, and card. Every payment is recorded against your rental, so you always receive an accurate receipt and see any outstanding balance.

Yes! We offer special rates for large events, theater productions, and recurring customers. Contact us directly to discuss bulk rental pricing for your specific needs.

Items must be returned by the end date of your rental. Late returns are charged 50% of each item's daily rate for every day late, which is deducted from your security deposit.

Minor wear and tear is expected and included in the rental price. For significant damage, a repair or replacement fee may be deducted from your security deposit. We assess each case individually.

Yes, you can request a rental extension by contacting us before your return date. Extensions are subject to availability and will incur additional rental charges.

Items should be returned to our store during business hours (Mon-Sat, 9AM-6PM). Please ensure items are returned in the same condition they were received.